{"id":302,"date":"2015-01-12T11:22:33","date_gmt":"2015-01-12T11:22:33","guid":{"rendered":"https:\/\/learncisco.net\/index.php\/backing-up-and-restoring-cucm\/"},"modified":"2023-01-10T09:09:56","modified_gmt":"2023-01-10T02:09:56","slug":"backing-up-and-restoring-cucm","status":"publish","type":"page","link":"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html","title":{"rendered":"Backing up and Restoring CUCM"},"content":{"rendered":"<p>The Disaster Recovery System (DRS), which can be invoked from Cisco Unified Communications Manager Administration, provides full data backup and restore capabilities for all servers in a Cisco Unified Communications Manager cluster. The Disaster Recovery System allows you to perform regularly scheduled automatic or user-invoked data backups.<\/p>\n<p>The Disaster Recovery System performs a cluster-level backup, which means that it collects backups for all servers in a Cisco Unified Communications Manager cluster to a central location and archives the backup data to physical storage device.<\/p>\n<p>DRS restores its own settings (backup device settings and schedule settings) as part of the platform backup\/restore. DRS backs up and restores drfDevice.xml and drfSchedule.xml files. When the server is restored with these files, you do not need to reconfigure DRS backup device and schedule.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"CUCM DRS Menu\" src=\"\/wp-content\/themes\/learncisco\/assets\/images\/cucm\/060-cucm-drs.jpg\" alt=\"CUCM DRS Menu\" width=\"436\" height=\"130\" \/><\/p>\n<p>The DRS is taking care for the following components:<\/p>\n<p>Cisco Unified Communications Manager database (CCMDB), includes Cisco Unified Communications Manager, Call Detail Records Analysis and Reporting, and Call Detail Records<\/p>\n<ul>\n<li>Platform<\/li>\n<li>Music On Hold (MOH) Audio Files<\/li>\n<li>BAT Bulk Provisioning Service (BPS)<\/li>\n<li>CCM Preference Files (CCMPREFS)<\/li>\n<li>TFTP Phone device files (TFTP)<\/li>\n<li>SNMP Syslog Component (SYSLOGAGT SNMP)<\/li>\n<li>SNMP CDP Subagent (CDPAGT SNMP)<\/li>\n<li>Trace Collection Tool (TCT)<\/li>\n<li>Cluster Manager (CLM)<\/li>\n<li>Cisco Extended Functions (CEF)<\/li>\n<li>Reporter<\/li>\n<\/ul>\n<p>In addition, the Disaster Recovery System backs up and restores the following components of the IM and Presence Service if you have IM and Presence nodes installed in the cluster:<\/p>\n<ul>\n<li>Trace Collection Tool (TCT)<\/li>\n<li>IM and Presence Preference Files (PREFS)<\/li>\n<li>IM and Presence Database (DB)<\/li>\n<li>XMPP Configuration Files (XCP)<\/li>\n<li>Syslog Component (SYSLOGAGT)<\/li>\n<li>Platform<\/li>\n<li>Cluster Manager (CLM)<\/li>\n<li>IM and Presence Configuration Files (CUP)<\/li>\n<\/ul>\n<p><span style=\"line-height: 1.5;\">Before starting with the activities you must have access to an SFTP server which will be used to configure a network storage location. The SFTP path must exist before you create the backup. The account that is used to access the SFTP server must have write permission for the selected path. The SFTP protocol is SSH file transfer protocol and this is the only option that is supported as a destination device in DRS. There are third party applications which can provide you this feature but probably the easiest way is to bring up a Linux box and to enable SSH on it.<\/span><\/p>\n<h2>Task 1: Back up Cisco Unified Communications Manager<\/h2>\n<p>In this lab you will configure back ups on Cisco Unified Communications Manager and manually will back it up to a network share.<\/p>\n<h3>Activity Procedure<\/h3>\n<p>Complete these steps:<\/p>\n<ol>\n<li>Login to the CUCM with your credentials.<\/li>\n<li>Start your <strong>Linux box<\/strong>.<\/li>\n<li>From Communications Manager Administration page, go to <strong>Navigation&gt; Disaster Recovery System<\/strong> page and click the <strong>Go<\/strong> button. You will need to login again as the disaster recovery site is separate from the administration site.<\/li>\n<li>From the menu, select <strong>Backup &gt; Backup Device<\/strong>.<\/li>\n<li>Click <strong>Add New<\/strong>.<\/li>\n<li><span style=\"line-height: 1.5;\">Type in a name <strong>Share<\/strong> in the <strong>Backup Device Name<\/strong> field<\/span><\/li>\n<li>Type in the IP address 10.1.1.90 into the <strong>Host name\/IPAddress<\/strong> field.<\/li>\n<li>Type into the <strong>Path Name<\/strong> field &#8220;\/home\/admin\/&#8221;.<\/li>\n<li>Type in the username (admin) and the password used in the Linux box. (By default direct login with root user is disabled in the SSH configuration file.)<\/li>\n<li>Click <strong>Save<\/strong> and the system will test the connection to the SFTP server. If everything is fine there should be a message on the top &#8220;<strong>Update successful<\/strong>&#8220;.<\/li>\n<li>From the menu, select <strong>Backup &gt; Scheduler<\/strong>.<\/li>\n<li>Click <strong>Add New<\/strong>.<\/li>\n<li>Type in a name <strong>Weekly <\/strong>in the <strong>Schedule Name field<\/strong>.<\/li>\n<li>Select the backup device that was created in the previous steps.<\/li>\n<li>Select <strong>UCM<\/strong> as the feature to backup.<\/li>\n<li>Configure the scheduler to back up the system every Sunday at 3.00 am beginning tomorrow.<\/li>\n<li>Click the <strong>Save<\/strong> button and then the <strong>Ok<\/strong> button on the warning screen.<\/li>\n<li>Click <strong>Enable Schedule<\/strong> at the bottom of the screen.<\/li>\n<li>Click <strong>Save<\/strong> button and then the <strong>Ok<\/strong> button on the warning screen.<\/li>\n<li>From the menu, select <strong>Backup &gt; Manual Backup<\/strong>.<\/li>\n<li>Select the <strong>Backup Device<\/strong> created in the previous steps.<\/li>\n<li>Select <strong>UCM<\/strong> as the feature to back up.<\/li>\n<li>Click <strong>Start backup<\/strong> button and then click the <strong>Ok<\/strong> button on the warning screen.<\/li>\n<li>The manual backup process will take some time to finish.<\/li>\n<li>To check the status of backup process, from the menu select <strong>Backup &gt; Current Status<\/strong>. The web page will display the backup status and it will refresh automatically or the refresh button can also be used.<\/li>\n<li>After the backup process is done, access the Linux box and list the content of the <strong>\/home\/admin<\/strong> folder. This is where all the backup files are stored.<\/li>\n<li>Go back to the administration page by using the navigation pane. You will need to login again.<\/li>\n<li>On the Cisco Unified Communications Manager administration page, select <strong>Call Routing &gt; Translation Pattern<\/strong>, in order to change your Communications Manager configuration.<\/li>\n<li>Click <strong>\u0410dd New<\/strong> button.<\/li>\n<li>On the <strong>Translation Pattern<\/strong> page, use the following parameters<br \/>\n<span style=\"line-height: 1.5;\">&#8211; Translation pattern : 234XXXX<br \/>\n<\/span><span style=\"line-height: 1.5;\">&#8211; Provide Outside Dial tone : unchecked<br \/>\n<\/span><span style=\"line-height: 1.5;\">&#8211; Called Party Transformation mask : 3XXX<\/span><\/li>\n<li>Click <strong>Save<\/strong><\/li>\n<li>You can add more translation pattern using different patterns.<\/li>\n<li>To verify that the translation pattern has been inserted, from the menu select <strong>Call Routing &gt; Route Plan Report<\/strong>.<\/li>\n<li>On the <strong>Route Plan Report<\/strong> page, click <strong>Find<\/strong> button.<\/li>\n<li>The translation patterns configured should be listed on this page.<\/li>\n<\/ol>\n<h3>Activity Verification<\/h3>\n<p>You have completed this task when you attain these results:<\/p>\n<ul>\n<li>The backup history contains the actual manual backup with the result \u201csuccess\u201d.<\/li>\n<li>Translation pattern is added correctly.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"CUCM Backup Completed\" src=\"\/wp-content\/themes\/learncisco\/assets\/images\/cucm\/061-cucm-backup-completed.jpg\" alt=\"CUCM Backup Completed\" width=\"680\" height=\"374\" \/><\/p>\n<blockquote>\n<div>[root@centos ~]# ls -lh \/home\/admin\/<\/div>\n<div>total 772M<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a026M Jan 12 14:12 2015-01-12-12-18-28_CCM_UCM_CCMDB.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a013M Jan 12 13:53 2015-01-12-12-18-28_CCM_UCM_CCMPREFS.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a021K Jan 12 12:38 2015-01-12-12-18-28_CCM_UCM_CDPAGT.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a011K Jan 12 13:34 2015-01-12-12-18-28_CCM_UCM_CLM.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin 871K Jan 12 13:16 2015-01-12-12-18-28_CCM_UCM_PLATFORM.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a011K Jan 12 12:57 2015-01-12-12-18-28_CCM_UCM_SYSLOGAGT.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a011K Jan 12 14:12 2015-01-12-12-18-28_CCM_UCM_TCT.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin 733M Jan 12 12:20 2015-01-12-12-18-28_CCM_UCM_TFTP.tar<\/div>\n<div>-rw-rw-r&#8211; 1 admin admin \u00a013K Jan 12 14:31 2015-01-12-12-18-28_CCM_drfComponent.xml<\/div>\n<\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"CUCM Route Plan Report\" src=\"\/wp-content\/themes\/learncisco\/assets\/images\/cucm\/062-route-plan-report.jpg\" alt=\"CUCM Route Plan Report\" width=\"428\" height=\"263\" \/><\/p>\n<h2>Task 2: Restore Cisco Unified Communications Manager<\/h2>\n<p>In this task we will restore Cisco Unified Communications Manager from the previously created system backup.<\/p>\n<h3>Activity Procedure<\/h3>\n<p>Complete these steps:<\/p>\n<ol>\n<li>From Communications Manager Administration page, go to <strong>Navigation&gt; Disaster Recovery System<\/strong> page. You will need to login again. From the menu, select <strong>Restore &gt; Restore Wizard<\/strong>.<\/li>\n<li>Select the Device Name.<\/li>\n<li>Click <strong>Next<\/strong> button.<\/li>\n<li>For Step 2 of the Restore page, select the backup file (there should be one backup file from the previous task; if there is no backup file, repeat task 1).<\/li>\n<li>Click <strong>Next<\/strong> button.<\/li>\n<li>For Step 3 of the Restore page, on <strong>Select Features<\/strong> select <strong>UCM<\/strong>, and click <strong>Next<\/strong>.<\/li>\n<li>For Step 4 Restore page, on <strong>Select the servers<\/strong> to be restored for each feature, select CCM, and click <strong>Restore<\/strong>.<\/li>\n<li>Wait until restore process is finished.<\/li>\n<li>A reboot of the server is needed which can be accomplished in two ways. The server can be restarted through the Cisco Unified OS Administration web interface or the command line via SSH.<\/li>\n<li>To restart the server through web interface, use the navigation pane and access the Cisco Unified OS Administration web page. You will need to login using your credentials.<\/li>\n<li>From the menu, select <strong>Settings &gt;Version<\/strong>.<\/li>\n<li>Click <strong>Restart<\/strong> and the <strong>Ok<\/strong>.<\/li>\n<li>To restart the server through CLI, use the SSH client (PuTTy) and initiate SSH session to the Cisco Unified Communications Manager Server. Login using your credentials.<\/li>\n<li>Type this command: <span style=\"font-family: 'courier new', courier;\"><strong>utils system restart<\/strong><\/span>.<\/li>\n<li>Type <span style=\"font-family: 'courier new', courier;\"><strong>yes<\/strong> <\/span>to continue.<\/li>\n<li>Read the warning message and wait until message for shutdown displayed.<\/li>\n<li>Wait until the Communications Manager server is up and running (Try to ping 10.1.1.10 to see when the server will be reachable. The server will take 10 to 15 minutes to come back online where the web pages are accessible).<\/li>\n<li>Log back into the Cisco Unified Communications Manager administration page, and select <strong>Call Routing &gt; Route plan Report<\/strong> and click <strong>Find<\/strong> to list all dial plan patterns.<\/li>\n<li>The translation pattern(s) created on the previous task will not be there anymore.<\/li>\n<\/ol>\n<h3>Activity Verification<\/h3>\n<p>You have completed this task when you attain these results:<\/p>\n<ul>\n<li>Verify that the changes done in step one are gone and the previous configuration has been restored.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"CUCM Restore Completed\" src=\"\/wp-content\/themes\/learncisco\/assets\/images\/cucm\/063-restore-completed.jpg\" alt=\"CUCM Restore Completed\" width=\"270\" height=\"146\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"Route Plan Report - Restored\" src=\"\/wp-content\/themes\/learncisco\/assets\/images\/cucm\/064-route-plan-restored.jpg\" alt=\"Route Plan Report - Restored\" width=\"460\" height=\"201\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"The Disaster Recovery System (DRS), which can be invoked from Cisco Unified Communications Manager Administration, provides full data backup and restore capabilities for all servers in a Cisco Unified Communications Manager cluster. The Disaster Recovery System allows you to perform regularly scheduled automatic or user-invoked data backups. The Disaster Recovery System performs a cluster-level backup, &#8230; <a title=\"Backing up and Restoring CUCM\" class=\"read-more\" href=\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\" aria-label=\"Read more about Backing up and Restoring CUCM\">Read more<\/a>","protected":false},"author":5,"featured_media":0,"parent":299,"menu_order":314,"comment_status":"closed","ping_status":"closed","template":"cisco-page.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Backing up and Restoring CUCM - learncisco.net<\/title>\n<meta name=\"description\" content=\"This article explains the backing up and restoring cucm, which the recovery system allows to perform regularly scheduled automatic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Backing up and Restoring CUCM - learncisco.net\" \/>\n<meta property=\"og:description\" content=\"This article explains the backing up and restoring cucm, which the recovery system allows to perform regularly scheduled automatic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\" \/>\n<meta property=\"og:site_name\" content=\"learncisco.net\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-10T02:09:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\",\"url\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\",\"name\":\"Backing up and Restoring CUCM - learncisco.net\",\"isPartOf\":{\"@id\":\"https:\/\/www.learncisco.net\/#website\"},\"datePublished\":\"2015-01-12T11:22:33+00:00\",\"dateModified\":\"2023-01-10T02:09:56+00:00\",\"description\":\"This article explains the backing up and restoring cucm, which the recovery system allows to perform regularly scheduled automatic.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore\/backing-up-and-restoring-cucm.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.learncisco.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cisco Certification Courses\",\"item\":\"https:\/\/www.learncisco.net\/courses.html\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CUCM Basics\",\"item\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics.html\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Serviceability, Backup and Restore\",\"item\":\"https:\/\/www.learncisco.net\/courses\/cucm-basics\/serviceability-backup-and-restore.html\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Backing up and Restoring CUCM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.learncisco.net\/#website\",\"url\":\"https:\/\/www.learncisco.net\/\",\"name\":\"learncisco.net\",\"description\":\"Free online tests for the Cisco CCNA and CCNP exams. 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