CCNA Collaboration | CCNA Voice

CICD 210-060

CICD 210-060 Course & Exam

Implementing Cisco Collaboration Devices

As administrators you really need to know what your key tools are that you're going to be using to take care of your telecommunications solution. So Communications Manager and Communications Manager Express are going to have different graphical user interfaces that we're going to use to administrate it. We also need to kind of understand how the traffic moves through the network so we understand how to set things up to support it.

You need to have a graphical user interface or the command line interface to administrate all of the different pieces of your telecommunications solution. That includes the Communications Manager, Communications Manager Express, Unity, Unity Connect, Unity Express and even Presence. We'll look at all these different interfaces and then we'll take a look at how the user actually can administrate for themselves some key components like speed dials and who they're watching on their presence capabilities.

It's all about maintaining control of your telecommunications environment. I always joke and say "We don't want to make it a free for all for everybody to be able to call Grandma in Germany". So we have to set up some type of class of restrictions and make sure that the users don't get into areas that they shouldn't be in. And in a section further that's what we're going to take a look at.

Then it's time to make the users. We need to configure endpoints. That's the whole point of setting up our telephone system. So we have different types, we have graphical end users, we have physical phones that could be sitting at somebody's desk we even have video. So all these different endpoints can be a part of your telecommunications solution as well as creating the users that can monitor and use that particular endpoint.

Nowadays people are located all over the place and they travel everywhere, so we want to make sure that we have extension mobility set up to support them. This gives the users kind of a comfort level, because they can get into their phone and have access to all the features and resources just like they were sitting at wherever their home base is. So extension mobility and being able to manoeuvre and move around your network are a big key I think in our Voice over IP solutions.

When it comes to configuring mobility features, big one that we use is extension mobility. This allows our user to roam around if you will to different locations within our telecoms network and log in and out of a phone and have their phone line, their message waiting indicators, any of their speed dial information all pull up on the IP phone, kind of similar to roaming profiles that you have with computers. We also want to take a look at how to setup call coverage so we have maybe a published phone number out there and we have a customer service department that needs to answer those calls that's where we could set up a hunt group. We also have shared line appearances which will give us the ability to have multiple devices display the same number and so when someone calls in, all the phones that are sharing that line are now ringing and whoever grabs that call first and now can talk to that individual who's called in.

Then we'll discuss Cisco Unity Connection. Cisco Unity Connection is a converged messaging solution that Cisco offers us. We're going to take a look at the characteristics of the Unity Connection users, their mailboxes how to set up those users and mailboxes. Then we're going to shift gears a little bit and talk about the Cisco Unified Presence server and we're going see how to configure Presence end users.

The next topic will be about Cisco Unified Presence. And here Cisco Unified Presence is referring to the Cisco Unified Presence Server or CUPS (some people pronounce that Cups). And what CUPS can do for us, is it can allow us to support a software application, such as Cisco Unified Personal Communicator that might run on a PC or even the Cisco IP Phone Messenger that runs on a Cisco IP phone. And with these applications we can do things such as have an instant messaging service, where we can message another user via our phone using the Cisco IP Phone Messenger or the Cisco Unified Personal Communicator application. We're also going to be able to see the status of other users, to see if they're available for a phone call or not. And in this discussion, not only will we talk about the configuration of these features, but we'll talk about trouble shooting as well.

Further on we're going to explore how to monitor and troubleshoot our Unified Communications Manager environment and when I say monitor and troubleshoot it's beyond just addressing end user and QoS issues, we're really going to delve into reporting, using tools like CAR and RTMT and the focus is not solely on Unified Communications Manager. We're going to take a look at monitoring Unity Connection and then we'll wrap things up by taking a look at how to back up and restore our Cisco Unified Communications Manager server.

In the end we want to talk about RTMT, the Real Time Monitoring Tool, how we can use that to monitor a voicemail, and also the Disaster Recovery System. RTMT is a utility that can run on a PC and it allows us to monitor a variety of counters in a system, including our Cisco Unity Connection system. We could use RTMT's Port Monitor feature, for example, to see the ports in use currently on Cisco Unity Connection. And in addition to monitoring and troubleshooting, another very important task for an administrator is to do backups, and be able to restore from those backups. And we're going to take a look at Cisco's DRS, the Distaster Recovery System, which is going to allow us to make a backup copy of our server's data to either an internal tape drive or a secure FTP server.